Based on the research on different reports, it’s pointed out that most of the people trust online reviews as much as personal recommendations, with 85% of customers checking up to 10 reviews before making a decision.
Listening to conversations relevant to your business is a way to find potential customers in social media. It’s called social selling. Use social media monitoring to identify people looking for your product or service and be the first one to approach them.
Social media monitoring collects mentions in real-time. It means that you can keep up with your mentions anytime, anywhere. React instantly to negative mentions, hit the problem in the bud and make your customers’ experience great again.
Using social media monitoring, you can easily manage your customer relations and drive engagement. Interact with your audience, build closer relationships and improve their experience.
Find relevant influencers and run better campaigns for smarter, data-driven influencer marketing.
Thanks to the mention sentiment (positive, negative) you can get a better understanding of customer attitudes & spot problems that need immediate attention.(Authority index calculated for every discussion participant.)
Discover what people say about your brand & take action in real-time. Engage in discussions relevant to your business with one click.(To organize the stream of your company mentions for fastest interactions.)
Get a better understanding of who is talking about your brand online. Analyze buzz quality and quantity to gain new insights about your customers.
Actionable insights that actually save you and allow you to make data-driven decisions.
Identify sudden changes in the discussion volume to protect your company image. Spot problematic issues before they escalate & maximize the potential of positive publicity you’re already receiving.(An intuitive representation of changes in discussion volume and reach.)
Find relevant influencers and run better campaigns for smarter, data-driven influencer marketing.
Additional email notification of a significant change in discussion quality and quantity.
Listen and monitor your keywords on different online websites and social channels with Spiderfeed.
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